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Your Data, Your Wallet, Our Responsibility

This page sets out how Khela Gor collects, stores and uses the details you give us when you open an account, fund it through bKash, Nagad or Rocket, and play across our lobby.

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What This Policy Covers For You

Khela Gor Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Khela Gor keeps a written record of the personal and payment details you share the moment you register, verify your mobile number, or link a bKash, Nagad or Rocket wallet to your account. We collect only what is needed to open your account, process a deposit

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or withdrawal, and answer a support ticket — your name, mobile number, wallet reference, device identifiers and the pages you visit inside the lobby. Payment confirmations from bKash, Nagad and Rocket are matched against your account wallet before any transaction is marked complete, and that matching
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record is stored for verification purposes. We do not sell your details to outside advertisers. Where your local law and eligible region set stricter rules on data storage or account verification, those rules apply on top of this notice, so what's described here is a baseline,
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not a substitute for local regulation. If you close your account, we retain transaction records for as long as reconciliation and support queries reasonably require, then remove what is no longer needed. You can ask our support desk what data we hold against your account number
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at any time, and we'll walk you through it the same way we'd explain a Rocket payment reference.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

Talk To Us About Your Data

Questions about this policy usually come in through the same support desk you'd use for a stuck bKash deposit or a Rocket withdrawal check. We keep one contact line open for account and privacy queries so you're not passed between departments. Tell the agent your registered mobile number and account ID, and they can pull up what data is attached to your wallet history, correct an entry, or explain why a particular payment record was retained. Live chat comes first, with email as the fallback for anything that needs a written trail.

Team online

Live Chat Support

Open live chat from your account dashboard to ask what personal or payment data we hold, request a correction, or flag a bKash, Nagad or Rocket entry that looks off.

Email Requests

Send a written request from your registered email if you want a data access or deletion query on record, especially for closed accounts or old wallet transactions.

Account Verification Desk

If a privacy question involves identity checks tied to your mobile wallet, our verification desk confirms your details before sharing anything back to you.

DATA HANDLING PRACTICE

How We Keep Your Account Secure

Every account on Khela Gor sits behind a mobile number verification step and a password you set at registration, and we log device and browser details each time you sign in so unusual activity on your wallet stands out. Cookies on our lobby pages remember your session and language preference; they don't carry your bKash, Nagad or Rocket PIN, which never leaves your wallet app. We hold transaction and identity records only as long as account activity, support cases or local compliance checks reasonably need, and you can request a copy or a correction through support at any point.

Session Cookies

Cookies keep you logged into the lobby between visits and remember display settings; they never store your bKash, Nagad or Rocket PIN or wallet password.

Account Verification Step

Signing in relies on your registered mobile number and password, and we may ask for an extra verification code before a withdrawal clears against your wallet.

Retention Windows

Payment confirmations and identity documents stay on file for as long as an open account, a support ticket, or a compliance check reasonably requires, then get cleared.

Request A Change

Ask support to update, correct, or remove personal details tied to your account; we confirm your identity first so no one else can alter your wallet record.

Privacy Policy Questions You Might Ask

Here are the questions that come up most when someone opens an account with Khela Gor and starts moving money through bKash, Nagad or Rocket, and wants to know exactly what happens to their details along the way.

We collect your mobile number, name, date of birth for eligibility checks, and the wallet details you use for bKash, Nagad or Rocket transfers, plus basic device details when you log in.

We share payment references only with the wallet provider to confirm a transaction and, where required, with authorities under applicable local law; we don't pass your details to outside advertisers.

We keep transaction and identity records for as long as your account stays active, a support case is open, or a compliance check needs them, then we remove what's no longer necessary.

Yes — contact support with your registered mobile number and account ID; we verify your identity, then update or remove the details you flag, subject to records we must retain by law.

Access to your account and how we handle certain data can depend on your local law and eligible region, so parts of this policy may apply differently depending on where you access Khela Gor from.

Reach our support desk through live chat on your account dashboard or by email if you need a written record; tell them your account ID so they can look into it directly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoDragon Tiger Bangladesh InfoAbout Us

Your Data, Your Wallet, Our Responsibility

Talk To Us About Your Data

Live Chat Support

Email Requests

Account Verification Desk

How We Keep Your Account Secure

Privacy Policy Questions You Might Ask

01 What personal information does Khela Gor collect when I register?

02 Do you share my bKash, Nagad or Rocket details with anyone else?

03 How long does Khela Gor keep my account and transaction records?

04 Can I ask Khela Gor to delete or correct my data?

05 Does this privacy policy apply the same way across Bangladesh?

06 Who do I contact about a privacy concern on my account?

Privacy Policy

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